Forrester Report

We’ve worked with commerce brands across industries for many years to create flawless shopping experiences that fuel their business growth. But in the fast-paced world of commerce, buyer behaviors are continually shifting and modern brands need to be smarter and faster to stay ahead.

In an era driven by AI, data, personalization, ecommerce, retail media and marketplaces, we’re well-positioned to help brands and retailers connect the dots of the modern commerce journey and drive growth thanks to our unique 50/50 tech and marketing capabilities. Our DEPT®/COMMERCE practice has grown steadily in recent years and is responsible for 50% of our total revenue.

And now the rest of the industry is taking notice.

We are thrilled to share that DEPT® is included in The Forrester Wave™: Commerce Services,Q2 2024 for the first time.

The report analyzes the 10 most significant commerce services providers, including DEPT®, which Forrester defines as “providers with the expertise, assets, and alliances to help companies craft end-to-end commerce strategies and implement and operate total commerce experiences.” (source: The Commerce Services Landscape, Q3 2023, Forrester) Forrester describes the total commerce experience as “an engagement strategy that aligns channels, content, and moments to deliver what customers need along any path they take to purchase and ownership.” (source: The Total Commerce Experience, May 2023)