Executive Summary
Digital transformation is putting pressure on account-to-report organizations to adopt new tools and adapt aspects of their processes to improve performance and deliver better service to internal and external customers. To ensure they don’t fall behind, these organizations must embrace a new approach that leverages current and emerging best practices and is multidimensional, incorporating elements such as technology, human capital, and analytics and information management. By embracing this new digital service delivery model, account-to-report organizations can achieve new levels of performance excellence.