Best Practices for Future-Proofing Your Contact Center

“DUE TO CIRCUMSTANCES BEYOND OUR CONTROL…” We’ve all heard those six words spoken over a loudspeaker…

Spiraledge Adapts to Market Shifts and Maximizes Customer Satisfaction

Spiraledge adapts to market shifts and maximizes customer satisfaction Real-time scalability and analytics available through Google…

Whitepaper: Site Reliability Engineering

Opportunity and risk Scale events — like online sales and digital product launches — present great…

Globale Umfrage: Unternehmensweite Agilität und digitales Wachstum

Globale Umfrage: Unternehmensweite Agilität und digitales Wachstum

Auf einen Blick Akteure, die das „Digital first“-Konzept konsequent umsetzen, stellen eine ernstzunehmende Konkurrenz für etablierte…

The Skeptic’s Guide to CRM

Introduction CRM is much more than a bussy  acronym that’s been tossed around the business and…

Winning The Digital Grocery Market – Infographic

Poised for Explosive Growth MARKET OVERVIEW Today’s grocery industry is being disrupted by evolving customer expectations,…

Easing the Strain on Utilities

Utilities are facing a dropin demand and revenue as COVID-19 impacts the broader economy. While utilities…

Mortgage Orientation: Out of Legacy and Into the Future

The cost double whammy: Ever since the financial crisis of 2008, the mortgage business, its epicenter,…

Are Mortgage Executives Forgetting the Customer?

Customer experience in the mortgage market is not as good as it could be — and…