Just a few years ago, Infosys was grappling with a leadership transition and ruthless media attention that called into question many company actions. Spin forward to now and the company has found itself in a remarkable period of stability where it’s winning some iconic deals, it has a reputation for strong delivery, and has enough chops across digital and cloud to give anyone a run for their money. Nandan, Salil, Ravi, Mohit, and UB have proven to be a stabilizing and consistent leadership team, while Radha has quietly driven its BPM business into a leadership position in the industry. Even its flagship software investments like EdgeVerve and Finacle are performing better than they ever have.
At Infosys’ September 2020 Virtual Analyst and Advisors Event, HFS received an annual update from senior Infosys’ leadership and key clients. Not surprisingly, much of the event focused on their pandemic response and pivot to address the needs of enterprises.
For any event of this ilk, HFS is always looking to understand what’s new and what’s differentiated. Aside from being the best digital event forum we’ve experienced this year (Exhibit 1 – isn’t that Phil Fersht in the front row taking a pano pic?), our major take-away is that the pandemic has helped finally morph INFY into a trusted partner for digital transformation deals. This is perhaps more about a wonky alignment of stars than any sort of massive pivot, but the outcome is the same. Yeah, we know ‘digital transformation’ sounds very 2015, but this is new contextualized and accelerated digital. And IBM and Accenture can no longer claim exclusive ownership of this sweet spot.