Putting patients first requires a willingness to modify old ways and embrace a digital future
At the end of last year, Mayo Clinic CIO Cris Ross made some predictions about what 2020 would hold for healthcare’s digital landscape. The word he kept repeating was “potential.” The potential for a major digital evolution. The potential of cutting-edge analytical tools. And the potential for a vastly improved patient experience.
Those old business models represent wasteful, needlessly complicated and inefficient practices that bog down the healthcare system. Traditional revenue cycle management (RCM) processes trap patients in a seemingly endless paper trail loop. The 2019 Black Book Healthcare Technology Leadership Survey concurs, explaining that the healthcare industry “will have to disrupt itself to meet the demands of consumers, patients, regulators, boards, marketing chiefs, IT divisions, auditors and internal stakeholders to serve as a true business partner, not the back office focused on billing, payment transactions, insurance and historical reporting.”