Meet digital demands.
2 of 3 key consumer generations favor digital service over voice. Only 10% of companies claim to do it well1. Gain an early edge by providing quality, digital-first CX now.
Prefer digital over voice:
Gen Z = 90%
Millennials = 84%
Gen X = 49%
Let customers call the shots.
Let them choose how & when to connect, using their favorite digital channels. 90% of customers reward orgs. offering the most channels.
Favorite easy-to-use channels:
- Private social msg. (DM)
- Online Chat
- Text