2025 Contact center buyer’s guide

Select Job Title*Director of DigitalSr. Director of DigitalDirector, Digital StrategyDirector, Digital ExperiencesDirector, Digital EngagementDirector, Digital Experience StrategyDirector, Digital AnalyticsDirector, Digital Product ManagementDirector, Digital OperationsCMOChief Revenue OfficerDigital Experience OfficerVP of Digital ExperienceCustomer Success OfficerSVP Customer SuccessVP Customer SuccessCall Center ManagerDirector Call CenterVP of Call Center OperationsChief Information OfficerChief Technology OfficerDirector, Contact Center OperationsVice President Of Customer SupportDirector - IT Business Technology ServicesDirector Information Technology OperationsAVP, Contact Center TechDirector IT OperationsDirector Contact Center TechDirector of IT InfrastructureSVP, Head of InfrastructureVice President Of LendingHead of InfrastructureVice President OperationsOther 2VP of SupportChief Clinical Transformation OfficerOtherChief Customer Service OfficerChief Experience OfficerChief Quality, Safety and Patient Experience OfficerCustomer Experience Operations & Design ManagerDirector Cloud StrategyDirector Contact Center TechnologyDirector Customer LoyaltyDirector IT Contact CentersDirector of Global Telecommunications ServicesDirector of QA and Learning and DevelopmentDirector of RecoveriesDirector of Shared ServicesDirector Patient ServicesDirector Support Services Access CenterDirector Voice & Contact Center TechnologyDirector, Contact CentersDirector, Operational ExcellenceEVP and CFOEVP, Digital & Artificial IntelligenceEVP, US Omni TechGlobal Voice ArchitectHead of Call Center OperationsPatient Access DirectorsSenior Director, Customer CareSenior Manager, Client ExperienceSenior Manager, Contact Center OperationsSenior Manager, Customer CareSenior Manager, Customer EngagementSenior Manager, Customer ExperienceSenior Manager, Customer RelationsSenior Manager, Customer Service ExcellenceSenior Manager, Customer SuccessSenior Manager, Employee EngagementSenior Manager, Employee ExperienceSenior Manager, Employee Relations and ExperienceSenior Manager, Employee SuccessSenior Manager, Employee Well-beingSenior Manager, Organizational Culture and ExperienceSenior Manager, Patient Care ExperienceSenior Manager, Patient Support ServicesSenior Manager, People ExperienceSenior Manager, Talent Development and Employee ExperienceSenior Manager, Workplace ExperienceSenior Strategic Sourcing Analyst Technology, eComm, & StrategySVP - Head of Artificial Intelligence Transformation - Corporate & Institutional BankingSVP Customer and OpsSVP Customer Solution Centers, Strategy and ExecutionSVP of Shared ServicesSVP TransformationSVP, Technology StrategySVP, Technology Strategy and CommunicationsUS Head of Customer ServiceVice President Application DevelopmentVice President Customer SupportVice President, Business Customer Sales & ServiceVice President, GSAM Client Business ManagementVP Customer CareVP Customer LoyaltyVP of Applied AIVP of Customer CareVP of Customer ServiceVP of Developer PlatformsVP Patient Support CenterVP, Care OperationsVP, Cloud and InfrastructureVP, Customer Care OperationsVP, eCommerce Operations

Job Level
C-Level
VP
Director
Manager

Select Industry*BankingBusiness ServicesCapital MarketsCommunicationsConsumer ProductsDefense & IntelligenceEducation & Non-ProfitEnergy & UtilitiesEntertainmentGovernmentInsuranceLife SciencesLogisticsManufacturingPayorsProvidersRetailersTravel & HospitalityRetail BankingOtherRetailFinance

Select Company Size*0 to 56 to 4950 to 99100 to 149150 to 199200 to 249250 to 499500 to 9991000 to 29993000 to 49995000 to 9999Over 10,000unknown

Select Country*United StatesCanada

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